FAQ

Lucky Dog is a very dog social environment and to ensure that your dog and everyone else around them are safe, we evaluate their temperament! We do our evaluations Monday – Friday with a drop-off time anywhere between 6am – 10am (late arrivals will have to come back a different day). Our evaluations can take anywhere from 2 – 4 hours and you can pick up anytime before 8pm. You must come in for an evaluation before boarding. *we do not do evaluations on weekends or on your first boarding reservation day*

On your evaluation day, you should come in prepared with your dogs vaccine record (or you can email it to us at [email protected]) and a filled out New Client Registration form. You can print this off from our website or ask the front desk for a form and fill it out in the lobby.

Your dog will be passed into one of our four different play groups (Senior, Small, Medium, or Large) based off how they act and their energy levels when they arrive (not by size!). We may try them in multiple groups to find the perfect fit and we will give you a call when they have passed. The best part is: Your Evaluation Day Is Free!

If a play group setting isn’t for your dog, and they did not pass our evaluation, that doesn’t mean they’re a bad dog! However, we are a business based off of dog socialization and wont be able to accommodate your dog for daycare or boarding.

Cameras not loading or stuck in a still frame- Our camera system is older and the video feed can be very finicky. Sometimes switching to a different internet browser or WiFi connection can help but we unfortunately can’t fix the streaming issue from our end. Refreshing your page will refresh the still images though and you can watch your pups playing in stop motion!

Can’t see your dog- Our play groups go out in rotations, double check the group and times that your dog will be out. Click around our webcams so you don’t miss one, we have a lot of play areas!

Often times, female dogs will go into their first heat before they turn 1 year old. In this case we ask that your dog stay home and come back after  she is spayed and recovered. This is for the safety of all the dogs at Lucky Dog, including her!

We do not have a night time staff but we do ensure that the dogs are all secured in their own kennels before we close. In case of weather emergencies, we have procedures in place to keep your pets safe.

We have multiple size kennels to give your multiple size dogs the space they need!

3.5′ x 3.5′ (12sqft) for our small – medium sized dogs

4.5′ x 3.5′ (16sqft) for our medium – large sized dogs

8′ x 3.5′ (28sqft) for our large – extra large sized dogs

8′ x 8′ (64sqft) for our extra large and family dogs

We do not have a self serve dog wash, BUT, if you are part of our daycare or boarding, we can give your dog a bath while they are here for just $10!

No, we do not offer any training classes at this time.

Absolutely! Your dog can stay with us while taking medications as long as the medication is prescribed to them by your vet and is in the original packaging. We legally cannot accept medications that are in baggies, organizers, or mislabeled packaging of any kind.

We do not accept dogs requiring more than 4 medications/suppliments or medications that need to be given every 8 hours. 

Yes! We offer military discounts on our boarding only (not daycare).

15% discount for active duty

10% discount for retired military

Thank you for your service!

Unfortunately our Lucky Dog South location closed. But you can still join the fun going on at Lucky Dog at our Central location!